Phone: (302) 500-5530
Effective date: October 1, 2026
1776GovCon LLC, doing business as 1st State IT, respects your privacy. This policy describes how we handle information collected through our customer-care SMS and MMS program.
Information we collect
We collect your telephone number, messages, and any photos or other information you choose to provide. Depending on your service request, this may include your name, service location, email address, appointment details, and descriptions of technical problems. We also maintain messaging delivery information and records of messaging consent and opt-out requests.
Please avoid sending passwords, payment card information, or other sensitive information by text. Before sending screenshots, remove sensitive information where possible.
How we use your information
We use this information to respond to inquiries, provide troubleshooting assistance, coordinate service, schedule appointments, and send service-related notifications when you have given permission to receive them.
Our staff and automated assistant may process your messages. Messages and photos may be forwarded internally to the business owner so we can assist you.
Service providers and information sharing
We use service providers to operate our communications, automated assistance, scheduling, and data storage. These providers may process information as needed to deliver those services. We may also disclose information when required by law.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Your messaging choices
Messaging is optional and is not a condition of purchasing services. Message frequency varies based on your inquiry and service needs. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance, or contact us using the information below.
Retention and protection
We retain information as needed to provide services, maintain business records, document consent and opt-out requests, and meet applicable obligations. We use reasonable safeguards to protect information, but no transmission or storage system is completely secure.
Contact
1776GovCon LLC, doing business as 1st State IT
Email: Support@1stStateIT.com
Phone: (302) 500-5530